When you are using HTML template, now the formatting is stripped; cause a line break should be written as <br /> and not with the enter key on the keyboard.
The solution to this is to use <pre>
Just add to your incident description in html:
<pre>$Context/Property[Type='WorkItem!System.WorkItem']/Description$</pre>
Source
The solution to this is to use <pre>
Just add to your incident description in html:
<pre>$Context/Property[Type='WorkItem!System.WorkItem']/Description$</pre>
Source
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